How can I contact Asty team?

Have some questions? Need some help? Don't worry, our community members and support team are here to help.

For immediate and self-served support, we suggest you go through our detailed help centre knowledge base articles here before reaching to our support team.

If you can’t find the information you need at our help centre and need further support, we offer various way for you to get help:

• Community forum support via our Discord (Quickest ✨)

• Ticket support via here at https://help.asty.gg (Premium users: within 24 business hours, Other users: within 48 business hours)

• Live chat support, via the chat widget on the dashboard / website (Premium users only, usually within 5 minutes if there are agents online)

• Email support via [email protected] (Within 48 business hours)

Please note that our response time may vary depending on the number of requests we receive, but we aim to reply to all queries in 24 hours.

Make sure you include as much information as possible when getting support. Bonus if you can also provide screenshots and the issue-related messages and servers IDs.