Have some questions? Need some help? Don't worry, our community members and support team are here to help.
| Free Plan | Growth Plan | Business Plan | Enterprise Plan | Reply Time |
✅ | ✅ | ✅ | ✅ | / | |
Community Support (Discord) | ✅ | ✅ | ✅ | ✅ | Quickest |
| ✅ | ✅ | ✅ | 10 Minutes - 24 Hours | |
Private Discord Channel |
|
|
| ✅ | Custom |
Ticket (Discord) | ✅ | ✅ | ✅ | ✅ | ~48 Hours (Paid users prioritised) |
Ticket (Chat Widget) (If you have live chat access, you will be connected to our agents directly if they are online) | ✅ | ✅ | ✅ | ✅ | ~48 Hours (Paid users prioritised) |
Email ([email protected]) | ✅ | ✅ | ✅ | ✅ | ~48 Hours (Paid users prioritised) |
For immediate and self-served support, we suggest you go through our detailed help centre knowledge base articles here before reaching to our support team.
If you can’t find the information you need at our help centre and need further support, we offer various ways for you to get help:
Community forum support via our Discord (Quickest ✨)
Ticket support via here at https://help.asty.gg (Premium users: within 24 business hours, Other users: within 48 business hours)
Live chat via the chat widget on the dashboard/website (Premium users only, usually within 10 minutes if there are agents online)
Email support via [email protected] (Within 48 business hours)
Make sure you include as much information as possible when getting support. Bonus if you can also provide screenshots and the issue-related messages and servers IDs.
If you experience a critical bug or issue, please contact us by clicking the below button, our team will handle your request accordingly. Oh, on a side note, we reward our bug reporters if it is considered critical ;), so thanks for your help in advance.
We do offer custom SLA plans for our enterprise customers. Please contact our team to learn more about our enterprise plan.
